How To Know and What To Do When Your Site’s Been Infected with Malware?

What is Malware?

When hacker change the content of the site, add additional pages to the website with the intention of getting personal or credit card information with some malicious code like script or iframes is known as malware. This malicious software includes virus, worms, spyware and Trojan horses.

How to know if your site has malware attack?
You may know about the malicious attack by checking the Search Console home page. You may get the notice from webmasters of affected sites at email addresses like:

  • support@
  • abuse@
  • postmaster@
  • info@
  • webmaster@
  • admin@

Google uses its own criteria, procedures, and tools to identify sites that host or distribute malware.

What to do?
If your site has been hacked or infected with malware, you should act quickly to repair the damage with the following steps.

1. Quarantine the website
2. Assess the damage happened
3. Clean up website
4. Ask Google to review

1. Quarantine the website

  • Take down your website as soon as possible to prevent your site from infecting others.
  • Change passwords for all users and accounts like FTP access, CMS accounts and other administrator accounts.
  • You can also contact the web hoster.

2. Assess the damage happened

  • Report phishing pages to the Google Safe Browsing team.
  • Use the URL Removal tool in Search Console to request removal of hacked pages or URLs.

3. Clean up website

  • Clean up your website by removing pages that were added and it would be much better if you consider deleting your content entirely and replacing it with your backup content.
  • You should reinstall your OS from a trusted source to be sure that you’ve removed everything the hacker may have done.

4. Ask Google to review
After completing these steps, request a malware review of your site on the Security Issues page. Google will check your website and if no issues about malwares found then you will not see any message on Search Console.

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